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Frequently Asked Questions - Sapphire Transitions

Which host applications does the Sapphire Transitions Unit support?
Adobe After Effects, Adobe Premiere Pro, Avid Media Composer, Blackmagic Design's DaVinci Resolve, The Foundry's NUKE, and many other OFX hosts are supported. 

If I have two host applications installed on the same machine, say Avid and Premiere Pro, will the Sapphire Transitions Unit work in both?
Yes, the Sapphire Transition Unit license is cross-host, meaning you can use it for all supported hosts that are installed on the same machine.

Which Sapphire transitions are included?
Please see this web page for a complete list along with sample movies:

http://borisfx.com/products/sapphire-units/transitions/#effects

Will my Sapphire Transitions Unit work forever?
Yes! Your perpetual license will never expire. We cannot always guarantee that legacy versions of Sapphire will work with future OS and host versions. For this reason, we strongly recommend always maintaining the current version of Sapphire.

In the future, when there is a new release, will I be able to upgrade?
Yes, you will always be able to upgrade your Sapphire Transitions Unit for a small fee.

If I purchase the Sapphire Transitions Unit, then decide at a later date to upgrade to the full Sapphire suite, can I use the price paid as a credit?
Yes! The Sapphire Transitions Unit purchase price can be applied as a credit toward the purchase of the full Sapphire suite.

Is technical support included with a Sapphire Transitions Unit purchase?
Yes, Boris FX offers technical support via e-mail.

Do I need to be connected to the internet to activate the Sapphire Transition Unit license?
Yes, you need an internet connection to license a Sapphire Unit.

How are orders fulfilled?
You will receive a download link and activation key immediately upon placing your order.

When will this offer end?
This promotion will be available through May 31, 2017.

How can I contact you?
Fill out this formYou will receive a prompt response.

What is the return policy?
Our time-limited discounts are substantial and no refunds are available. Please feel free to download a free trial version of the Sapphire Transitions Unit before buying.

Do you have an affiliate program?
Yes! Affiliates earn 10% on referred sales. Please go here to sign up.

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